We have an amazing opportunity for a highly motivated, entrepreneurial and self-driven General Manager – stepping into the world of glistening scales, and razor-sharp teeth at Sea Life Paris Aquarium at Val d’Europe.

Are you passionate about driving innovation and creating magical memories? If so, Merlin is seeking a dynamic individual like you to join us as a General Manager! Be the visionary leader who steers the attraction strategy and brings joy to every guest. Here, you'll not just manage, but ignite the magic.

 Essential Functions:

• Guest-Centric Culture:
• Drive a culture of putting guests first, grounded in data-driven insights.
• Ensure a robust marketing plan across channels, segmenting and targeting customers for optimal reach.
• Role model guest-facing behaviours and act as a Brand Ambassador internally and externally.
• Business Strategy and Growth:
• Drive volume strategy, ensuring sustained competitive advantage and optimizing revenue.
• Oversee P&L Management, channel strategy, and sustainable growth in attraction RPC.
• Deliver EBITDA growth, 5-year plans, and cost control strategies.
• Operational Excellence:
• Ensure attractions operate at maximum efficiency with required staffing.
• Drive operational teams to exceed guest expectations.
• Implement HR and talent management processes, achieving diversity and inclusion targets.
• Safety and Wellbeing:
• Uphold Health and Safety excellence, including business continuity and risk management.
• Cascade relevant information, ensuring a culture of openness and safety.
• Innovation and Partnerships:
• Drive innovation, pre-empt opportunities, and adapt at pace.
• Create and sustain external partnerships and networks, contributing to the Merlin Group's strategic agenda.

Business & Functional Experience:

• Proven experience in successfully managing complex operational businesses.
• P&L management responsibility, demonstrating agility and responsiveness to trading.
• Experience developing partnerships with non-profit organisations, local businesses, and authorities.

Market & Geography Experience:

• Understanding motivators for different markets and effective routes to entice visitors.

People & Teams Experience:

• Managing leaders of teams outside own area of expertise.
• Building high-performance customer-centric teams.
• Lead, motivate, and inspire a diverse team and develop a culture of continuous improvement, collaboration, and accountability

Education and Experience:

• Bachelor’s degree in business, management, or marketing (desirable).
• Flexible working hours, including weekends, with a valid driver’s license.
• Willingness to travel locally, regionally, and internationally.

What We're Looking For:

• Proven Experience in a General Manager, Senior Leadership, or equivalent role, preferably within the leisure industry
• Strong background in people management, with a passion for leading teams and fostering employee development
• Burning drive to achieve success.
• Charismatic, creative, and able to inspire innovation.
• Empathetic with a growth mindset.
• Analytical, financially astute, and commercially minded.
• Fun, outgoing approach with a strong customer service background.
• Effective communicator and collaborative leader who thrives in a fast-paced, dynamic environment.

• Shape the future of the company and directly impact the success of your team
• We believe in empowering our people to take initiative, grow, and lead
• Merlin Magic Pass – giving you free tickets to all of our attractions worldwide for you, your family, and friends every year.
• Company car or car allowance
• Meal Vouchers
• Loyalty Schemes
• Annual Bonus Scheme
• And so much more!!

If you’re a natural leader with a passion for people and operational excellence, we want to hear from you! Join Us on the Journey! Apply Now!